Confirmed Service Customer
Good morning I. G. Burton, (Lewes). This message is to the CEO ( I.G. Burton, . The manger of the service department ( Bryan Reynolds) and Service Advisor ( Matt Stanton). Your mission statement is to provide me with the best quality and most reliable service. I can tell you that for me , you have reached that goal each and every time that I have used your service department. I am a long time customer of I. G. Burton. I have purchased several vehicles over the years , and now own a 2015 Chevy Malibu and a 2016 Buick , lacrosse. As you know , they need regular service from Time to time and on other occasions need service beyond regular service. Each and every time the vehicles are under your care and service, we have been provided the best quality and most reliable service.. when we leave your dealership , we feel confident and good that our vehicle has been in good hands. My last visit was spontaneous. While driving the 2016 Buick, Lacrosse, the tire pressure light appeared and my left front tire was showing NO tire pressure. I took the vehicle to the Lewes dealership with out an appointment . Mr Matt Staton ( Advisor) , as always was very courteous and friendly and even though I didn���t have an appointment , was able to get my vehicle in for service. It was his expertise that it was a sensor that had gone bad and needed replacement. In my opinion , Mr Stanton is a highly qualified Professional when it comes to vehicle knowledge. Mr Bryan Reynolds has been a help to me on several occasions . He has a very good reputation . Again and again , I thank I. G. Burton for providing excellent service to your customers . It is the Service team and Manager at Lewes that really makes the difference and they do that each and every time my vehicles are at your dealership. I am very pleased with the service department and thank them for their time and effort I making my vehicle safe and ready for the road. Ed.
Edward J.
HARBESON,
DE

Business Response
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