Confirmed Service Customer
I typically always rate a 5 but this time was not the case. I had never done drop off before (there were no appointments available) and I was not told it would be an ALL day process and my car would be done at the end of the day. I tried to text the gentleman that took care of me and then had to call since he didn't answer my text after an hour. I called and spoke with Pam and she said my car was being worked on. I drove by and saw my car in the same place. This statement from Pam was not true. The gentleman finally called me back and explained the type of service. I was not happy no one told me this process and I did not get my car until 530 at end of day. I usually with with Shane, who is amazing, this time my service was not the case. I am extremely disappointed in my experience and do not see that it is fit to give a good review.
Elizabeth C.
MILTON,
DE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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