Confirmed Service Customer
I typically always rate a 5 but this time was not the case. I had never done drop off before (there were no appointments available) and I was not told it would be an ALL day process and my car would be done at the end of the day. I tried to text the gentleman that took care of me and then had to call since he didn't answer my text after an hour. I called and spoke with Pam and she said my car was being worked on. I drove by and saw my car in the same place. This statement from Pam was not true. The gentleman finally called me back and explained the type of service. I was not happy no one told me this process and I did not get my car until 530 at end of day. I usually with with Shane, who is amazing, this time my service was not the case. I am extremely disappointed in my experience and do not see that it is fit to give a good review.
Elizabeth C.
MILTON,
DE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
The process is smooth and easy!! Communication is very good!
Confirmed Service Customer
Work completed on time, I was made aware of progress. The only down side: scheduling was over a month out for routine maintenance.
Confirmed Service Customer
My service was on time and done in time. The service staff was polite and helpful.
Confirmed Service Customer
While it took a while to get an appointment, the work was completed on 4/16 and we were able to pick up our car in the late afternoon. Staff are pleas...
